Quality Interactions® for HealthCare Employees Non-clinical Course:

This web-based program teaches a cross-cultural, individual-based strategy for communicating effectively with diverse populations. This program is appropriate for healthcare administrators, office managers, customer service representatives, lab technicians, and interpreters – essentially anyone who works in healthcare but not necessarily in a direct clinical setting.

The learning objectives for the Nonclinical program model are based on the ResCUE model for culturally competent interactions and include the following:

•       Respect and value cultural diversity
•       Communicate clearly in cross-cultural interactions
•       Understand and explore cultural differences
•       Effectively engage an individual in a cross-cultural interaction
 
Benefits of this online training:
•       You can do it anytime, anywhere, right from your computer
•       You can stop the program and then go back to it later on another day
•       It is not too long and is completely doable for busy interpreters
•       You can add it to your resume under Education and show future employers that you have basic cultural competency training from a reputable source.


http://www.qualityinteractions.org/